- Services Complete services on time, accurately and in line with customer expectations.

- When problems occur, they can be quickly identified and resolved.

- Service personnel have the required expertise and skills.

- Able to fully understand customers' water needs and provide appropriate suggestions and solutions.

- Will provide service in a friendly and patient manner.

- Customer inquiries or needs are responded to and dealt with in a timely manner.

- Technical staff take the initiative to communicate with customers to understand the needs.