PAX

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Our business
Service Advantage (Our commitment)
  • Experience:More than 30 years of experience in service for the acquiring agency, with more than 20 years of maintenance and installation experience of the technical team, to provide customers with professional and satisfactory service.

  • Professional and reliable:Super technical team, advanced equipment, professional test scenarios and rich maintenance experience can quickly deal with all kinds of terminal failures, shorten the maintenance cycle, and ensure the online rate of customers' machines.

  • Intelligent management: The terminal management platform - MAXSTROE and management system - Service Plus are used for intelligent management, which makes the terminal more intelligent in software update, background setting and daily management, reduces the overall operating cost of customers and increases revenue.

  • Safe and sound:Professional and efficient service hotline, anytime and anywhere to provide online services to ensure the stable operation of the collection terminal. Increase terminal yield.

  • Multiple service:We offer different monthly fee plans to suit different customer needs, in addition to maintenance, installation, storage, we also provide customers with printing paper, nameplate, wire and other terminal peripheral product distribution services

PAX Service Flow chart

Prepare & Initiate

  • Warehousing and storage
    • Receive the terminal from the factory
    • Check the terminal
      Record in the management system
    • Relevant information, such as SN
  • Data entry
    • Receive installation order
    • Production and installation work order
    • Merchant data entry
  • Software loading and setup
    • Download related software
    • Set terminal functions
    • Thorough testing before installation
  • Ready for distribution
    • Distribute partitions according to Add
    • Ready for home installation

Customer Installation

    Field installation
  • Phone reservation merchant
  • Field installation service
  • Test each function
  • Conduct user training for merchants
    Merchant installation
  • Telephone reservation
  • The terminal shall be delivered to the merchant for distribution by the merchant
  • Conduct user training for merchants

Life Cycle Support

  • Telephone
    • Answer hotline
    • Help over the phone
    • Arrange engineers to assist in the field
  • On-site support
    • Telephone reservation
    • Problem solving on site
    • Record the problem and sign it
  • Parts management
    • Record and register wire
    • Sticker record
    • SIM card record
  • Delivery service
    • Deliver printer paper
    • Deliver nameplates and instructions
    • Deliver wire
  • Report summary
    • Monthly statement
    • Daily statement
    • Inventory details

Maintenance service

We offer comprehensive maintenance services
Ensure the stable operation and use of customer's business system

Maintenance service

Professional technical team to provide 24/7 maintenance services
Quickly resolve system performance and security issues

Warehousing service

  • Provide quality warehouse management to meet customer inventory

  • Safe handling of cargo

  • Information management trace

  • Cargo security

PAX Payment Solutions HK LTD
+852 2951 7502